Shipping & Delivery

A little joy, on its way to you.

Every Sprinkles Muse order is carefully prepared and packaged in London.

Whether you're choosing a thoughtful gift or a little treasure for yourself, we want your order to arrive safely and beautifully presented.

At present, we ship within the United Kingdom only.

Order Processing

Orders are usually prepared and dispatched within 2–4 working days after payment is received.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

Processing times are separate from delivery times.

Once your order has been dispatched, you will receive an email containing your tracking information.

UK Shipping Rates

We use tracked delivery services through Royal Mail, Parcelforce or another suitable courier, depending on parcel size, weight and value.

Our standard shipping rates are:

• Tracked Small Parcel: £6.50

• Tracked Medium Parcel: £11.50

• Tracked Large Parcel: £22.00

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Complimentary UK Shipping

We offer complimentary standard tracked UK shipping on orders over £80.

Oversized or particularly heavy objects may incur additional delivery charges.

Any applicable charges will be clearly communicated and agreed before purchase.

Estimated Delivery Times

Once dispatched, standard tracked UK delivery typically takes 2–4 working days.

Where available, Special Delivery may offer delivery on the next working day after dispatch.

Delivery estimates are not guaranteed unless a specific delivery date has been expressly agreed.

If a delay occurs, we will assist you in accordance with your statutory consumer rights.

Packaging

Each order is thoughtfully prepared to reflect the Sprinkles Muse experience.

Jewellery is presented in suitable gift or protective packaging, while lifestyle objects are carefully wrapped according to their individual requirements.

For more details, please visit Our Packaging page.

Tracking & Delivery Support

All parcels are dispatched using a tracked service, with appropriate transit cover.

If your parcel appears to be lost, arrives damaged or has not arrived within the expected timeframe, please contact us as soon as possible.

Email: hello@sprinklesmuse.com

Please include your order number and, where possible, photographs of any damage.

We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with your consumer rights.

Questions?

If you need assistance before placing an order, we'd be happy to help.

Email: hello@sprinklesmuse.com