Terms of Service

Last updated: 10th October, 2025

Welcome to Sprinkles Muse. These Terms of Service ("Terms") govern your use of our website, sprinklesmuse.com (the "Site"), and any products, features, or services we offer (collectively, the "Services").

By accessing the Site or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our Services. If you do not agree, please do not use our Site.

1. Who We Are

Sprinkles Muse is a UK-based brand offering jewellery, gemstones, and hair accessories designed to sprinkle a touch of art into your daily life.

Born from a personal journey across cities, creative industries, and quiet moments of rediscovery, Sprinkles Muse is rooted in the belief that beauty can be both soft and powerful. Our collections are thoughtfully curated and occasionally designed in-house — each piece chosen for its form, feeling, and meaning.

We aim to create not just accessories, but small rituals of self-expression. Whether it’s a moonstone ring for courage or a floral hair clip for tenderness, each piece is a gentle invitation to express your unique story with quiet confidence.

2. Eligibility

To use this Site or place an order, you must:

• Be at least 18 years old (or have a parent/guardian's consent);

• Be legally capable of entering binding contracts;

• Use the Site in accordance with all applicable UK laws.

3. Account Registration

Some features may require account creation. You are responsible for keeping your login secure and for all activity under your account.

You agree to:

• Provide accurate and current information;

• Keep your contact and payment details up to date;

• Notify us of any unauthorised access.

Sprinkles Muse is not liable for losses resulting from misuse or unauthorised use of your account.

4. Intended Use & Safety

All products sold by Sprinkles Muse — including crystals, gemstones, and jewellery — are for decorative and spiritual use only.

• Not edible. Do not ingest.

• Not a medical device. Products are not intended to diagnose, treat, or cure any medical condition.

• Keep out of reach of small children due to potential choking hazards.

Descriptions of energetic or healing properties are based on traditional and spiritual beliefs, not science. Please consult a qualified health professional for medical concerns.

5. Orders & Payment

• All orders are subject to acceptance and availability.

• Prices are listed in GBP (£) and include VAT where applicable.

• We accept payment via Shopify Payments, PayPal, Stripe, and major credit/debit cards.

• Orders will not be dispatched until payment is confirmed.

• In case of pricing errors or unavailable stock, we will contact you before proceeding.

6. Shipping & Delivery

• We currently ship within the United Kingdom only.

• Delivery times are estimates and not guaranteed.

• Orders are processed within 2–3 working days.

• We are not responsible for delays due to couriers, weather, or external disruptions.

All orders are sent via tracked services and include insurance against loss or damage in transit.

For full shipping details, please visit our Shipping Policy page.

7. Returns

We now offer limited-time returns for all items, including jewellery and home décor, as long as the item is returned in mint condition within 24 hours of delivery.

Returns must meet the following conditions:

• You must contact us within 24 hours of receiving your order.

• Items must be unused, unworn, and returned with original packaging.

• Return shipping (including insurance, customs, and duties) is the responsibility of the customer.

• A 7.5% processing fee applies to cover original shipping and insurance costs.

• Refunds are processed after inspection of the returned item.

We do not accept:

• Returns for items requested more than 24 hours after delivery;

• Custom or personalised orders;

• Archive Sale or marked "final sale" items.

Please refer to our full Returns Policy for details.

8. Product Descriptions & Variations

We make every effort to accurately describe and photograph our products, but natural materials vary in:

• Colour, pattern, shape, and texture

• Size (minor differences of ±0.5 cm may occur)

• Finish and clarity of stones/crystals

These are not faults, but unique characteristics of handcrafted and natural items.

9. Intellectual Property

All content on this Site—including images, logos, product names, text, and designs—is owned by or licensed to Sprinkles Muse. You may not copy, reproduce, or use any material without written permission.

10. Prohibited Conduct

You agree not to:

• Use the Site for illegal or harmful purposes;

• Attempt unauthorised access to accounts or systems;

• Use automated tools to scrape or collect data;

• Disrupt the operation or integrity of the Site.

We may suspend or terminate your access for any violation.

11. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect and handle your data.

12. Limitation of Liability

To the extent permitted by law, Sprinkles Muse shall not be liable for:

• Indirect or consequential damages;

• Loss of income, data, or reputation;

• Delays or disruptions outside our control;

• Minor imperfections in handmade items.

Our total liability shall not exceed the amount you paid for your order.

13. Indemnity

You agree to indemnify and hold harmless Sprinkles Muse from any claims, losses, or damages arising from:

• Your use of the Site or Services;

• Breach of these Terms;

• Violation of any laws or third-party rights.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England.

15. Changes to These Terms

We may update these Terms from time to time. The most recent version will always be posted here. Your continued use of the Site constitutes acceptance of the updated Terms.

16. Contact

Sprinkles Muse
📧 Email: hello@sprinklesmuse.com
📍 London, United Kingdom