Returns & Exchanges

Sprinkles Muse Returns & Exchanges Policy

At Sprinkles Muse, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a flexible returns and exchanges policy to give you peace of mind. Please review the following guidelines to understand how to proceed with returns and exchanges for our various product categories.

Jewellery & Hair Accessories
Returns:
We accept returns on jewellery and hair accessories within 14 days of the delivery date.
To be eligible for a return, items must be unworn, unused, and in their original packaging, with all tags and labels attached.
Please include your proof of purchase (order number or receipt) when returning the item.
Exchanges:

We offer exchanges for jewellery and hair accessories if the item is defective, damaged, or if you simply prefer a different product or colour.
Exchange requests must be made within 14 days of the delivery date.
Items must be unworn, unused, and in their original condition with all packaging and tags intact.
Please contact our customer service team to initiate an exchange and provide details of the item you wish to exchange.

Gemstone Jewellery
Returns:
Returns are accepted for gemstone jewellery within 14 days of the delivery date.
The item must be in its original condition, unused, and with all tags and packaging intact.
Personalised or custom-made gemstone jewellery is not eligible for return unless it is defective or damaged.
Exchanges:

Exchanges for gemstone jewellery are available within 14 days if the item is defective, damaged, or if you wish to exchange it for a different piece.
Items must be in their original condition, unused, and with all tags and packaging intact.
Please contact us to arrange an exchange, and we will guide you through the process.

Gemstone Home Decor
Please Note: Due to the nature of our gemstone home decor products, we do not accept returns or exchanges on these items. All sales of gemstone home decor are final.

This policy is in place to ensure the quality and integrity of our home decor products, which are often delicate and unique.
If your gemstone home decor item arrives damaged or defective, please contact our customer service team within 7 days of delivery to discuss the issue. We will work with you to find a satisfactory resolution.

Return Postage Costs
At Sprinkles Muse, we want you to love your purchase. If you need to return an item, customers are responsible for return postage costs unless the item is defective, damaged, or incorrect. In those cases, we’ll gladly cover the return shipping costs. Please contact our customer service team to initiate a return or exchange.

How to Initiate a Return or Exchange
Contact Us: Reach out to our customer service team at [email address] within the specified return/exchange period, providing your order number, a description of the issue, and photos if applicable.

Receive Instructions: Our team will provide you with instructions on how to return or exchange your item, including the return shipping address and any applicable return authorisation code.

Ship the Item: Carefully pack the item, ensuring it is protected during transit. We recommend using a trackable shipping service to ensure safe delivery back to us. Please note that return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

Refunds & Exchanges: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange. Refunds will be processed to the original payment method within 7 business days, and exchanges will be shipped out promptly.

Final Notes
Items purchased on sale or during special promotions may be subject to different return and exchange policies. Please refer to the promotion details for more information.
Gemstone Home Decor: As stated above, returns and exchanges are not accepted for gemstone home decor items, as all sales of these products are final.
Sprinkles Muse reserves the right to refuse a return or exchange if the item does not meet the above criteria.
Thank you for shopping with Sprinkles Muse. We appreciate your business and are here to assist you with any questions or concerns regarding our returns and exchanges policy.