Returns & Exchanges

Sprinkles Muse Returns & Exchanges Policy

We want you to be happy with your purchase. Please review our policy below:

💎 Jewellery & Hair Accessories

Returns:

  • Accepted within 14 days of delivery.
  • Items must be unused, unworn, and in original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required.

Exchanges:

  • Only accepted if the item is defective or damaged.
  • We do not accept exchanges for style or colour change.
  • Request must be made within 14 days of delivery, with the item in original condition.

💎 Gemstone Jewellery

Returns:

  • Accepted within 14 days of delivery.
  • Item must be unused, in original condition with all tags and packaging.
  • Personalised or custom-made items are non-refundable unless defective or damaged.

Exchanges:

  • Only accepted for defective or damaged items within 14 days.
  • Style or colour change is not accepted.
  • Items must be in original condition.

🏠 Gemstone Home Decor

  • No returns or exchanges — All sales are final.
  • If damaged or defective, please contact us within 7 days of delivery.

🚚 Return Shipping

  • Return shipping is at your cost for personal reasons.
  • We cover shipping if the item is defective, damaged, or incorrect.
  • Please contact us first to arrange your return or exchange.

📩 How to Start a Return or Exchange

  1. Email hello.sprinklesmuse@gmail.com with your order number, issue details, and photos if applicable.
  2. We’ll provide return instructions and the shipping address.
  3. Carefully pack and ship the item using a trackable service.
  4. Once received and inspected, refunds (to the original payment method) or exchanges will be processed within 7 business days.

🔖 Important Notes

  • Sale or promotional items may follow different return policies — please check campaign details.
  • Gemstone Home Decor items are final sale and not eligible for return or exchange.
  • Sprinkles Muse reserves the right to reject returns that do not meet the policy requirements.

For any questions, feel free to reach out.
Thank you for choosing Sprinkles Muse!