Returns & Exchanges
Sprinkles Muse Returns & Exchanges Policy
We want you to be happy with your purchase. Please review our policy below:
💎 Jewellery & Hair Accessories
Returns:
- Accepted within 14 days of delivery.
- Items must be unused, unworn, and in original packaging with all tags attached.
- Proof of purchase (order number or receipt) is required.
Exchanges:
- Only accepted if the item is defective or damaged.
- We do not accept exchanges for style or colour change.
- Request must be made within 14 days of delivery, with the item in original condition.
💎 Gemstone Jewellery
Returns:
- Accepted within 14 days of delivery.
- Item must be unused, in original condition with all tags and packaging.
- Personalised or custom-made items are non-refundable unless defective or damaged.
Exchanges:
- Only accepted for defective or damaged items within 14 days.
- Style or colour change is not accepted.
- Items must be in original condition.
🏠 Gemstone Home Decor
- No returns or exchanges — All sales are final.
- If damaged or defective, please contact us within 7 days of delivery.
🚚 Return Shipping
- Return shipping is at your cost for personal reasons.
- We cover shipping if the item is defective, damaged, or incorrect.
- Please contact us first to arrange your return or exchange.
📩 How to Start a Return or Exchange
- Email hello.sprinklesmuse@gmail.com with your order number, issue details, and photos if applicable.
- We’ll provide return instructions and the shipping address.
- Carefully pack and ship the item using a trackable service.
- Once received and inspected, refunds (to the original payment method) or exchanges will be processed within 7 business days.
🔖 Important Notes
- Sale or promotional items may follow different return policies — please check campaign details.
- Gemstone Home Decor items are final sale and not eligible for return or exchange.
- Sprinkles Muse reserves the right to reject returns that do not meet the policy requirements.
For any questions, feel free to reach out.
Thank you for choosing Sprinkles Muse!