FAQ

Orders & Shipping

Where do you ship from?

All orders are carefully prepared and dispatched from London, United Kingdom.

Do you ship internationally?

At present, we ship within the United Kingdom only.

We hope to bring our little gallery of beautiful discoveries to more destinations in the future.

What shipping service do you use?

We use Royal Mail and Parcelforce tracked delivery services, depending on the size, weight and value of your order.

All parcels are sent with tracking and appropriate transit cover.

What are your shipping rates?

Shipping rates depend on the parcel size and selected delivery service.

Our current UK shipping rates are:

• Small Parcel: £6.50

• Medium Parcel: £11.50

• Large Parcel: £22.00

The applicable delivery charge will be displayed at checkout before payment.

Do you offer free shipping?

Yes! We offer complimentary standard tracked UK shipping on orders over £80, subject to any clearly disclosed oversized delivery charges.

How long will my order take to arrive?

Orders are usually prepared within 2–4 working days.

Once dispatched, standard UK delivery typically takes a further 2–4 working days.

Delivery estimates may vary during busy periods or due to circumstances outside our control.

Can I track my order?

Absolutely! Once your order has been dispatched, you'll receive an email containing your tracking information.

Products & Care

What materials do you use?

Our collections include 925 sterling silver, silver-plated and gold-plated jewellery, natural gemstones, crystals and textiles.

Materials vary between products, and we always recommend checking the individual product description for details.

Are your jewellery pieces handmade?

Our collections bring together original designs, handmade creations and carefully curated finds.

Some pieces are handcrafted or hand-finished in small batches, while others are selected for their beauty, quality and distinctive character.

Natural materials and handcrafted pieces may feature slight variations, making each one a little different.

Are your gemstones natural?

Our natural gemstone pieces feature genuine gemstones, selected for their individual beauty, colours and characteristics.

Variations in pattern, tone and natural inclusions are part of their unique appeal.

Please refer to individual product descriptions for specific gemstone and material information.

How do I care for my jewellery and objects?

We recommend storing your pieces in a clean, dry place, avoiding unnecessary exposure to water, perfume and chemicals, and gently cleaning them with a suitable soft cloth.

Care requirements may vary depending on the material.

For more detailed guidance, please visit our Jewellery Care page.

Returns & Exchanges

Do you accept returns?

Yes. For most eligible online purchases, you have the right to cancel within 14 days of receiving your order.

After notifying us of your decision to cancel, you have a further 14 days to return the item.

Certain exemptions may apply to personalised items and other legally exempt products.

For full details, please visit our Returns & Exchanges page.

Are returns free?

For change-of-mind returns, customers are responsible for the direct cost of return postage, as explained in our Returns & Exchanges policy.

We recommend using a tracked service and retaining proof of postage.

If your item is faulty, damaged or not as described, your statutory consumer rights apply and we will provide an appropriate resolution.

Can I exchange an item?

We do not currently offer direct exchanges for change-of-mind purchases.

If you would prefer a different item, you may return an eligible online purchase in accordance with our Returns & Exchanges policy and place a new order.

This does not affect your statutory rights if an item is faulty or not as described.

Are any items final sale?

Certain personalised or bespoke items, and other products falling within a legal exemption, may not qualify for change-of-mind cancellation.

Sale and Archive Sale items retain their statutory consumer rights.

Please refer to our Returns & Exchanges policy for further details.

Custom & Gift Options

Do you offer custom designs?

Selected pieces may be available for customisation, depending on the design and materials.

If you have something special in mind, please contact us before placing your order. We'd love to discuss the possibilities with you.

Can I send my order as a gift?

Of course!

Our pieces make thoughtful gifts for loved ones, friends, family or simply yourself.

Gift wrapping is available at checkout, and a printed gift message may be included upon request.

Please include your message when placing your order or contact us if you need assistance.

About Sprinkles Muse

Who is behind Sprinkles Muse?

Sprinkles Muse is a London-based, designer-led jewellery and gifting brand founded by Germaine.

Inspired by the idea of a little art gallery filled with beautiful treasures, our collections bring together original designs, handmade creations and thoughtfully curated finds.

We hope every visitor discovers something special — a little piece of beauty, confidence or joy to take home.

Can I visit Sprinkles Muse in person?

Yes! We take part in selected markets and pop-up events around London.

Follow us on Instagram for upcoming market dates and locations.

We'd love to welcome you to our little gallery in person.